Broad Service Catalogue
Multiple repair, maintenance, cleaning, trade, and property service categories needed to remain clear and easy for customers to explore.
Web Application Mobile App Design Service Management Order Management Payment Integration UI/UX Design
The Repair Guy Web and Mobile Service Platform
The Repair Guy Web and Mobile Service Platform
Centangle designed the web and mobile experience for The Repair Guy, a property repair and maintenance company serving domestic, commercial, and industrial clients across Western Australia. The solution combined a responsive customer website with an admin-focused mobile application, helping users explore services and submit requests while giving the business structured tools for managing customers, jobs, pricing, orders, invoices, payments, and service categories.
Project Overview
Connecting customers with property repair and maintenance services
The Repair Guy offered a broad range of trade and maintenance services, from electrical repairs and plumbing to carpentry, roofing, painting, cleaning, and garden care. Centangle created a connected web and mobile experience that helped customers understand available services and submit requests online while giving administrators a clearer way to manage operational activity behind the service journey.
The Mandate
Create a digital system for service discovery and business management
The requirement was to design a responsive website where customers could explore repair categories and request services through an online form. The wider solution also needed an administrative mobile experience for managing users, customer jobs, service categories, pricing, applications, orders, invoices, payments, and supporting business communication.
The Environment
A service business managing varied requests across multiple customer segments
Property maintenance businesses receive requests from homeowners, commercial clients, and industrial organisations across many different service categories. Each request may involve customer information, job details, pricing, approval, scheduling, invoicing, and payment activity. Without a connected system, these records can become difficult to organise and service progress harder to manage consistently.
Our Role
Web experience, mobile application, and service workflow design
Centangle worked on the customer-facing website and the mobile administration experience for The Repair Guy. The work covered responsive interface design, service presentation, online request flows, administrative controls, job and order management, invoicing, payment integration, user management, and communication features such as the company blog and newsletter.
The Challenge
A broad service portfolio needed a clearer digital experience
The Repair Guy offered a wide selection of property repair and maintenance services for different types of customers. Presenting these services clearly while giving users an easy path towards requesting assistance required a responsive and well-organised website experience.
The business also needed more than a digital brochure. Customer requests, repair categories, pricing, applications, orders, invoices, payments, and user records needed to be managed through practical administrative tools that could support everyday service operations.
Manual Service Requests
Customers needed a more convenient way to describe their requirements and submit repair requests without depending entirely on calls or offline coordination.
Disconnected Operational Records
Customer information, jobs, pricing, orders, invoices, and payments needed to be managed through a more connected digital structure.
Desktop and Mobile Requirements
The customer experience needed to work responsively across devices, while administrators required mobile access to important operational controls.
The Solution
A connected web and mobile system for service requests and operations
Centangle created a responsive service website supported by an admin-focused mobile application. Customers could browse repair and maintenance categories and submit service requests online, while administrators could manage users, customer jobs, applications, pricing, categories, orders, invoices, payments, and business communication through structured digital workflows.
Service Management System
A digital experience connecting customer requests with operational control
The solution was structured around two connected experiences. The public website focused on service discovery, company information, request submission, and customer communication, while the mobile application focused on the administrative activities required to manage services and keep operations organised.
Responsive Service Website The customer-facing website presented the company, its values, service categories, contact information, and online service request journey through a responsive interface.
FEATURE 01
Responsive Service Website
A fully responsive website allows customers to explore The Repair Guy’s offering, understand the company’s service values, and access important contact and request information across different devices.
FEATURE 02
Online Service Request System
Customers can submit repair or maintenance requirements through an online form, creating a clearer digital route from service discovery to enquiry.
FEATURE 03
Service Category Management
Repair and maintenance services can be organised into structured categories, helping customers find relevant options and administrators maintain the service catalogue.
FEATURE 04
Customer Job and Order Management
Administrators can manage customer jobs, incoming applications, work orders, and related operational activity through dedicated controls.
FEATURE 05
Pricing, Invoicing, and Payments
The platform supports pricing updates, invoice management, order-related financial records, and payment integration within the wider service workflow.
FEATURE 06
User and Communication Management
User administration, blog content, newsletters, customer records, and contact functions help the business manage both operations and ongoing communication.
Delivery Approach
Structured delivery from service understanding to connected web and mobile experiences
The Repair Guy project followed a digital product process focused on organising the service catalogue, defining customer and administrator journeys, designing responsive interfaces, and connecting service requests with operational management.
- 01
PHASE ONE
Business and Service Understanding
Understanding the company’s customer groups, repair categories, operational requirements, service values, and digital communication needs.
- Business requirements
- Service category understanding
- Customer journey direction
- Administrative requirements
- 02
PHASE TWO
Information and Workflow Planning
Structuring how customers would discover services, submit requests, and communicate with the business, alongside the workflows administrators needed to manage activity.
- Website structure
- Service request flow
- Admin workflow planning
- Feature organisation
- 03
PHASE THREE
Responsive Website Design
Designing the customer-facing experience around the company introduction, service catalogue, request forms, contact information, blog, and newsletter.
- Responsive web layouts
- Service catalogue interface
- Request form experience
- Customer communication sections
- 04
PHASE FOUR
Mobile Administration Design
Creating a mobile interface for managing jobs, applications, pricing, categories, users, orders, and related operational actions.
- Mobile admin dashboard
- Customer job controls
- Pricing and category views
- Operational navigation
- 05
PHASE FIVE
Development and System Alignment
Connecting the web and mobile interfaces with the documented technology stack and ensuring consistency across customer and administrative experiences.
- HTML/CSS interface implementation
- PHP and MySQL alignment
- iOS and Android application direction
- Connected feature delivery
Measured Impact
From separate service activities to a connected digital experience
The project gave The Repair Guy a clearer way to present its extensive service offering while connecting customer requests with operational administration. By combining a responsive website, online form submission, mobile controls, order management, invoicing, payments, and communication features, the solution created a stronger digital foundation for managing service activity.
Before
- Customers needed a clearer way to explore the company’s broad service portfolio.
- Service requests depended more heavily on direct or manually coordinated communication.
- Customer jobs, pricing, orders, and invoices required stronger digital organisation.
- Administrators needed more convenient access to operational controls.
- Service communication and business content needed a consistent online presence.
After
- Customers could explore service categories through a responsive website.
- Repair and maintenance requests could be submitted through an online form.
- Administrators gained mobile access to jobs, applications, pricing, and categories.
- Orders, invoicing, payments, and user records were supported within the platform structure.
- Blog and newsletter features supported continued customer communication.
Work With Us
Need a connected digital platform for a service business?
Centangle helps service businesses design digital platforms that make customer access simpler and operational activity easier to manage.