Centangle
Health Field OperationsMobile ApplicationGIS TrackingSample Collection

Rider for Health: Field Rider Operations and Sample Tracking Platform

Rider for Health: Field Rider Operations and Sample Tracking Platform

Centangle developed Rider for Health as a mobile field operations platform for Mercy Corps in Pakistan. The system supported health sector rider workflows by connecting sample collection, route tracking, delivery status updates, synchronisation, and an admin dashboard for monitoring rider performance and delivery times.

Rider for Health: Field Rider Operations and Sample Tracking Platform

Project Overview

Digitising field rider operations for health sample movement

Rider for Health was developed to support health related field operations where riders are responsible for collecting, transporting, and updating the status of samples across different locations. The platform brought rider activity, route visibility, sample movement, delivery status, and monitoring information into one connected digital workflow, giving Mercy Corps a clearer way to manage field mobility and operational oversight in Pakistan.

Digitising field rider operations for health sample movement

  • The Mandate

    Create a mobile system for sample collection and rider monitoring

    The requirement was to build a practical mobile application that could support riders during sample collection and delivery activity while giving administrators a dashboard to monitor rider performance and delivery times. The system needed to connect mobile field updates with central visibility, support route tracking through GIS, synchronise status information, and make rider operations easier to track across the complete collection and delivery journey.

  • The Environment

    A health field operations setting where movement, timing, and visibility matter

    Health field operations often depend on riders moving between collection points, facilities, laboratories, or programme locations. When sample movement is tracked manually or through disconnected communication, teams may struggle to know where a rider is, whether a sample has been collected, what stage the delivery is in, and how long the journey is taking. Rider for Health was designed for this environment, where field mobility, timely updates, and delivery visibility are essential for operational coordination.

  • Our Role

    Mobile application development, UI/UX design, GIS integration, and dashboard planning

    Centangle worked across the mobile application experience, field workflow design, GIS integration, and admin dashboard structure. The engagement focused on turning rider activity into a trackable digital journey, allowing field users to update collection and delivery progress while enabling administrators to review route activity, delivery status, rider performance, and delivery timing through a central monitoring interface.

The Challenge

Sample movement needed clearer field visibility and operational control

Sample collection and delivery depend on coordination between riders, programme teams, collection locations, and administrative users. When this work is managed through manual calls, messages, or paper based updates, visibility becomes limited. Administrators may not know which samples have been collected, which deliveries are pending, where riders are on their routes, or how long delivery cycles are taking.

The challenge was to create a mobile first system that could support riders in the field while giving programme teams a central view of activity. The platform needed to make field updates easy for riders, keep delivery statuses synchronised, show movement through GIS route tracking, and turn rider performance and delivery times into monitorable information.

Sample movement needed clearer field visibility and operational control

  • Limited Field Visibility

    Administrators needed a clearer view of rider movement, sample status, and delivery progress across field operations.

  • Manual Status Updates

    Sample collection and delivery updates could become delayed or fragmented when handled through calls, messages, or separate records.

  • Route Monitoring Gaps

    Field movement required GIS visibility so teams could better understand routes, travel activity, and delivery progress.

  • Performance Oversight

    Rider performance and delivery times needed to be easier to monitor through a central dashboard.

The Solution

Connected Sample Mobility

Centangle developed Rider for Health as a mobile and dashboard platform that connected field riders, sample collection workflows, GIS route tracking, status synchronisation, and administrative monitoring. The solution enabled riders to update sample movement from the field while giving Mercy Corps administrators clearer visibility into rider performance, delivery times, and operational progress.

The System Overview

  1. Presentation Layer

    Field Experience

    • Mobile App and Admin Dashboard

      Provides riders with mobile access to sample and route workflows while giving administrators visibility into deliveries, statuses, and rider performance.

  2. APPLICATION LAYER

    • Sample Collection Workflow

      Supports sample collection, delivery status updates, and field level task progression through the mobile application.

    • Route Tracking Engine

      Connects rider movement with GIS route visibility and location based operational monitoring.

    • Admin Monitoring Dashboard

      Enables administrators to monitor rider performance, delivery times, status updates, and field activity.

  3. DATA & INTEGRATION LAYER

    • Sample Movement Records

      Stores sample collection details, delivery statuses, field updates, and operational activity history.

    • Rider and Route Data

      Maintains rider records, route activity, location information, and movement related data.

    • Synchronisation Layer

      Supports communication between the mobile application, backend services, and admin dashboard.

    • Monitoring and Reporting Data

      Organises rider performance, delivery timing, dashboard summaries, and operational reporting information.

  • FEATURE 01

    Sample Collection Workflow

    The mobile app supports field riders in recording sample collection and updating progress during health related delivery operations.

  • FEATURE 02

    Route Tracking

    GIS route tracking helps programme teams understand rider movement and field delivery activity.

  • FEATURE 03

    Status Synchronisation

    Collection, transit, and delivery updates are synchronised with the central system to improve operational visibility.

  • FEATURE 04

    Admin Dashboard

    A central dashboard allows administrators to monitor sample movement, rider activity, delivery progress, and operational status.

  • FEATURE 05

    Rider Performance Monitoring

    The platform helps track rider performance and delivery times so teams can review field efficiency more clearly.

  • FEATURE 06

    Mobile Field Access

    The mobile application gives riders a practical field interface for managing assigned tasks and updating delivery activity on the move.

Delivery Approach

Structured delivery from field workflow understanding to mobile platform implementation

The project followed a practical field operations delivery process focused on understanding rider workflows, structuring sample movement, designing mobile journeys, integrating GIS tracking, and delivering dashboard visibility for administrators.

  1. 01

    PHASE ONE

    Field Workflow Understanding

    Understanding how riders collect samples, move between locations, update delivery status, and interact with programme teams.

    • Field workflow understanding
    • Sample movement requirements
    • Rider journey mapping
    • Admin monitoring needs
  2. 02

    PHASE TWO

    Mobile Experience Planning

    Structuring the rider facing mobile workflow around assigned tasks, collection actions, delivery updates, and field usability.

    • Mobile user flow
    • Task structure
    • Status update journey
    • Field interface direction
  3. 03

    PHASE THREE

    GIS and Tracking Integration

    Planning and integrating GIS route tracking to support visibility into rider movement and delivery activity.

    • Route tracking logic
    • GIS map integration
    • Location visibility structure
    • Movement monitoring approach
  4. 04

    PHASE FOUR

    Admin Dashboard Development

    Designing and developing dashboard views for sample status, rider performance, delivery times, and operational monitoring.

    • Admin dashboard
    • Monitoring views
    • Performance summaries
    • Delivery time visibility
  5. 05

    PHASE FIVE

    Synchronisation and Platform Readiness

    Connecting the mobile application, backend services, GIS data, and dashboard environment into one functioning field operations platform.

    • Status synchronisation
    • Mobile and backend connection
    • Dashboard integration
    • Deployment readiness
Measured Impact

From manual field coordination to trackable sample movement

Rider for Health helped structure sample collection and rider operations through a mobile first field platform. By connecting riders, routes, delivery statuses, and administrative monitoring, the system created clearer visibility across field logistics and reduced dependence on scattered manual updates.

Field Workflow Digitisation
Sample collection and delivery activity became part of a structured mobile workflow for riders.
Route Visibility
GIS tracking gave teams a clearer way to understand rider movement and delivery activity.
Status Transparency
Synchronized updates helped administrators monitor collection and delivery progress from one central environment.
Performance Monitoring
The admin dashboard supported review of rider performance and delivery times.

Before

  • Sample collection and delivery updates could depend on calls, messages, or manual coordination.
  • Administrators had limited visibility into rider routes and delivery progress.
  • Rider performance and delivery times were harder to monitor centrally.
  • Field activity and admin oversight were not connected through one workflow.
  • Sample movement records required stronger structure and synchronisation.

Riders could update collection and delivery activity through a mobile application.

  • GIS tracking supported route visibility and field movement monitoring.
  • Status synchronisation improved visibility between the mobile app and admin dashboard.
  • Administrators could monitor rider performance and delivery times more clearly.
  • Sample movement became part of a more structured digital field operations workflow.

WORK WITH US

Need to track field teams, routes, or deliveries more clearly?

Centangle helps organisations build mobile field platforms that connect people, locations, tasks, and monitoring into one practical digital workflow.