Complex Information Structure
Taxpayer guides, legal documents, forms, updates, service links, FAQs, and institutional information needed to be organised in a way users could navigate quickly.
Public Sector DigitisationTaxpayer FacilitationGovernment WebsiteUI/UX and Accessibility
Khyber Pakhtunkhwa Revenue Authority
Khyber Pakhtunkhwa Revenue Authority
Centangle developed the KPRA website to improve digital access to tax information, e-services, public updates, taxpayer guidance, legal resources, and institutional communication for the Khyber Pakhtunkhwa Revenue Authority. The platform supports citizen engagement, taxpayer facilitation, accessibility, and public information delivery through a more structured and user-friendly digital experience.
Project Overview
A public digital platform for taxpayer facilitation
The KPRA website was developed as a public-facing platform for citizens, taxpayers, service providers, businesses, and institutional stakeholders who need clearer access to tax information, public revenue services, taxpayer guides, e-services, legal resources, FAQs, media updates, and contact details through one organised digital experience.
The Mandate
Build a clearer public access point for tax information and services
KPRA needed a clearer public access point where users could easily find tax information, e-registration and e-enrolment access, return filing guidance, payment details, taxpayer search, legal documents, notifications, FAQs, news, and institutional updates within one accessible platform.
The Environment
Complex public information needed clearer digital structure
Revenue authority websites carry complex information for users with different levels of tax knowledge, so KPRA needed a digital structure that could make tax rates, registration guidance, filing support, payment information, legal documents, notifications, media updates, and FAQs easier to find, understand, and act on.
Our Role
Website development, UI/UX, accessibility, and public information structuring
Centangle developed the KPRA website as a structured public information platform, focusing on clearer navigation, improved access to taxpayer services, organised legal and public information, accessibility, and a more user-friendly experience for citizens, taxpayers, businesses, service providers, and government stakeholders.
The Challenge
Taxpayer access needed to become clearer and easier to navigate
KPRA’s website needed to serve a wide public audience, including citizens, taxpayers, service providers, businesses, and institutional stakeholders. Each group came with different information needs and different levels of familiarity with tax processes, which made clarity and ease of navigation essential.
The platform had to organise complex tax information, e-services, official documents, FAQs, public updates, media, and taxpayer awareness content into one accessible digital experience. The goal was to help users find relevant information quickly without feeling overwhelmed by the volume or complexity of the content.
Public Access to E-Services
Users needed clearer pathways to e-registration, e-enrolment, tax filing support, payment guidance, taxpayer search, and related digital services.
Citizen Engagement
The website needed to support public updates, media, announcements, awareness content, jobs, tenders, and taxpayer communication.
Accessibility and Usability
The platform needed a cleaner and more intuitive experience so citizens, service providers, taxpayers, and institutional users could find relevant information faster.
THE SOLUTION
A structured public website for taxpayer facilitation
Centangle developed the KPRA website as a public-facing digital platform that brings taxpayer guidance, legal resources, e-services access, public updates, and institutional information into one organised experience.
SYSTEM ARCHITECTURE — KPRA WEBSITE
PRESENTATION LAYER
Public User Interface
Taxpayer Access Website
A public-facing website where citizens, taxpayers, businesses, and service providers can access tax information and guidance.
APPLICATION LAYER
Taxpayer Guidance System
Organises registration guidance, return filing information, payment details, tax rates, FAQs, and taxpayer support content.
Legal Resource Library
Centralises acts, rules, notifications, regulations, annual reports, and official documents for easier public access.
Public Communication Module
Supports news, media updates, announcements, awareness content, tenders, jobs, and institutional updates.
DATA & INTEGRATION LAYER
Document and Resource Repository
Stores legal documents, reports, notifications, forms, guides, and official public information in one structured system.
Bilingual Content Framework
Supports English and Urdu content access to make the platform more usable for a wider public audience.
Website Maintenance and Update Layer
Enables ongoing content updates, public notices, service information, media uploads, and platform improvements.
FEATURE 01
Taxpayer Information Access
Organises taxpayer guides, FAQs, tax rates, registration support, return filing guidance, and payment information so users can find key tax details more easily.
FEATURE 02
E-Services Navigation
Provides clear access to e-registration, e-enrolment, taxpayer search, active taxpayer lists, RIMS, and other related digital services.
FEATURE 03
Legal Resource Library
Centralises acts, rules, notifications, regulations, annual reports, and official documents in one structured section for public use.
FEATURE 04
Public Updates and Media
Supports news, media updates, awareness content, tenders, jobs, and institutional announcements through an organised communication system.
FEATURE 05
Bilingual Accessibility
Supports English and Urdu access, making the website more usable for citizens, taxpayers, businesses, and public users with different language preferences.
FEATURE 06
User-First Navigation
Structures the website around what users need to find, helping them move faster through taxpayer guidance, services, documents, and public information.
HOW WE DELIVERED IT
Structured delivery for public sector digital access
The KPRA website was delivered through a structured process focused on information organisation, user experience, service access, public communication, and maintainability.
- 01
PHASE ONE
Information and Service Mapping
Understanding the platform’s public information needs, taxpayer service areas, legal resources, e-services, and institutional communication requirements.
- Content structure
- Service mapping
- User access needs
- Document categories
- 02
PHASE TWO
Navigation and Experience Planning
Structuring the website so users could find taxpayer guides, legal documents, e-services, FAQs, updates, and contact information more easily.
- Navigation structure
- User pathways
- Page hierarchy
- Content grouping
- 03
PHASE THREE
Website Design and Development
Designing and developing the website experience with clear sections for taxpayer facilitation, public information, legal resources, and institutional updates.
- Website interface
- Content pages
- E-services access points
- Public information sections
- 04
PHASE FOUR
Content Organisation and Accessibility
Organising taxpayer guides, official documents, FAQs, bilingual access, news, media, and institutional content for easier public use.
- Taxpayer guide structure
- Legal resource library
- FAQ structure
- English and Urdu access
- 05
PHASE FIVE
Launch, Maintenance, and Improvement
Supporting website launch, updates, maintenance, and continued improvements so the platform remains useful for public access.
- Website launch
- Maintenance support
- Content update support
- Improvement direction
MEASURED IMPACT
What changed after the KPRA website was developed
The KPRA website helped organise taxpayer guidance, e-services, legal resources, news, media, and institutional information into one public-facing digital platform.
Before
- Taxpayer information was difficult to navigate because guides, legal resources, updates, and service links needed clearer organisation.
- Users needed easier pathways to registration, enrolment, filing guidance, payment information, and taxpayer search.
- Public communication needed to be more structured across news, media, announcements, tenders, jobs, and awareness content.
- Legal documents and official resources needed a clearer digital structure for faster access.
After
- Users gained clearer access to taxpayer guidance, registration support, filing information, payment details, and FAQs.
- Acts, notifications, rules, regulations, annual reports, and official documents were organised in one place.
- The website connected users to e-registration, e-enrolment, taxpayer search, RIMS, and other digital services.
- News, media updates, awareness content, jobs, tenders, and announcements became accessible through the platform.
- KPRA’s mandate, governance, performance, initiatives, and public-facing services were presented in a more structured way.
WORK WITH US
Need a clearer public access platform?
Centangle helps public sector institutions design and deliver digital platforms that improve access, support communication, and make information easier to use.